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HAAT CMS & Portal Solution Frameworks deliver industry-specific solutions such as: Education: Higher Education Curriculum Management Portal Healthcare: Patient Services Portal Manufacturing: Channel Management Portal Idea Management Portal Globalization/Internationalization The Benefits Matrix Business Challenges Solution Benefits Diluted brand presence: Uniform branding: Any organization’s Web presence is an opportunity to deliver important information to their customers. Disparate department Websites with their varied messaging and design dilute the power of the brand. A centralized Web portal with distributed authorization and control results in a uniform design and presents a more consistent image to the market. Slow and inconsistent updates: Real-time updates: There is a lack of infrastructure to host and manage the wealth of information at the various departmental Websites. Multiple hosting locations lead to huge expenses and long times to update the Websites. Streamlined content publishing and workflow management results in real-time information changes to the internal and external end users. Operational inefficiency: Improved content quality: Multiple decentralized Web servers cause redundant data storage, lack of information refreshment, and productivity loss. The lack of a consistent approval process reduces the quality and accuracy of the content published on the Websites, leading to increased Web content administration effort. Built-in checks and balances for content authoring and publishing help ensure that the quality of the content published on the Website is verified and consistent with the image that the organization wants to present to the market. Inefficient content management: Bringing it all together: Use of multiple tools to create content often leads to broken links, data/information integrity concerns, increased errors, and inefficient change management of content. The HAAT solution provides a permissions-based framework, an easy-to-use editing interface, a secure collaborative environment, and automated workflows for administrative approval. Increased customer retention: Responsive and accurate online customer service: In any industry wherein the customers have numerous options, the cost of acquiring new customers is very high. Therefore, it is necessary to focus on retaining the existing customers. The HAAT solution offers real-time information availability to case processing staff, helping enable faster and more accurate response times to the customer. It provides browser-based access to online accurate case data stored in a CMS, and helps prompt online responses to status inquiries, disputes, exceptions, and special cases. Integration with back-office systems: Deploy integration adapters: IThe back-office application systems are the repositories for case data and master information, which are very complex systems in compliance with the various rules and regulations for that industry. The HAAT solution provides integration using adapter technology with the legacy system, the CRM system, and workflow management tools for better process handling and improved customer service along with real-time updates. High maintenance costs: High return on investment (ROI): Using existing manual systems to manage content and design is time-consuming and incurs high maintenance costs and reduced accuracy. An open-source technology-based solution that is platform-neutral allows easy integration with existing systems and results in the lowest possible cost while generating high ROI. Key Capabilities The HAAT CMS and Portal Solution Frameworks offer the following capabilities: Functional Technology Forms management Case management Content services Content applications Distributed shared queue processing of cases Portal framework Role-based security framework Workflow and process management Smart forms Content-management framework Distributed content management Document-management system Content approval workflow Perspective Traditional processes of maintaining multiple Web properties have been inefficient, expensive, and error-prone. Smaller enterprises looking for a corporate presence have their Web properties developed and maintained by dedicated Web teams, a scenario that has led to a single point of failure. Large enterprises tend to shift their focus to operational excellence by transforming their multiple Web properties into strategic assets. In either case, ineffective Web content management can significantly undermine corporate messaging, decrease sales, increase staffing requirements, and raise operational costs and risks. Without an automated workflow in place, the quality of the Web content suffers because a formal approval mechanism is lacking. In short, organizations that do not have a content-management strategy or have an inefficient strategy fail to respond in real time. A content-management system (CMS) supports the creation, management, distribution, publishing, and discovery of corporate information. In recent times, open-source software has been seen as an increasingly mainstream part of the market. Open-source CMSs and portals have now matured to the point where they should be considered side-by-side with commercial alternatives. Implementing a CMS and portal solution can be one of the largest IT projects undertaken by an organization. An open-source CMS and portal solution, by nature, offers a low total cost of ownership (TCO) for an organization.